Shipping policy

Shipping Policy

Last Updated: June 2026

At Trophehouse, every order is produced specifically for you. We don’t mass produce inventory—each item is made on demand to reduce waste and maintain quality. Because of this, processing times are different from traditional retailers. Clear shipping policies help set customer expectations and reduce support requests.  

Order Processing

  • Orders are processed within 2–5 business days.
  • During launches, holidays, or high-volume periods, processing may take slightly longer.
  • Orders are not processed on weekends or major holidays.

Once your order has been produced, it is prepared for shipment immediately.

Estimated Shipping Times

After production:

  • United States: 3–7 business days
  • Canada: 5–10 business days
  • International: 7–21 business days

Delivery estimates are not guaranteed and may vary due to weather, customs, carrier delays, or peak shipping seasons.

Order Tracking

As soon as your order ships, you’ll receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to update.

Shipping Address

Customers are responsible for entering the correct shipping address during checkout.

If an incorrect address is submitted, please contact us immediately. Once an order enters production, we may not be able to make changes.

Multiple Shipments

Because some products are fulfilled by different production partners, your order may arrive in separate packages.

You will receive tracking information for each shipment.

Lost or Delayed Packages

If your tracking has not updated for several days or your package appears lost, please contact us at:

support@trophehouse.com

We’ll work directly with the shipping carrier to help resolve the issue.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item:

Please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the item
  • Photos of the packaging (if applicable)

We’ll review the issue and arrange a replacement when appropriate.

International Orders

International customers are responsible for any customs fees, import duties, VAT, or taxes required by their country.

These fees are not included in the purchase price or shipping cost.

Questions

For any shipping-related questions, contact us anytime:

support@trophehouse.com

Thank you for supporting Trophehouse.